LODGING A COMPLAINT WITH GENÈVE INVEST
Complaints may be submitted by post, e-mail, or telephone to the Compliance Department of Genève Invest (Europe). A complaint concerning a possible fraud or breach of professional secrecy must be made in writing. It should include a brief summary of the content of the complaint. It is also necessary for the name and contact details of the complainant to be specified.
HANDLING OF COMPLAINTS
As soon as a complaint is received by Genève Invest (Europe), the receipt will be confirmed in writing. The complaint will be immediately forwarded to the respective department and answered within 10 working days. This reply will contain the name and contact details of the employee in charge of the matter. If no satisfactory answer is given, then a complaint can be sent again to the managing director, Mr. Helge Mueller, who is responsible for all complaints. His e-mail address is: email@example.com If the complaint has not been dealt with satisfactorily, the procedure for an out-of-court settlement of complaints may be invoked – in accordance with the provisions of Regulation CSSF 1607 – within one year of the lodging of the complaint. The Luxembourg Supervisory Authority may be contacted as follows: