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You can reach us at: +(352) 278 603 29

Expert for Corporate Bonds

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    Genève Invest Asset Management specializes in fixed-income investments

    Complaints

    How can a complaint be filed with Genève Invest?

    Complaints may be submitted free of charge by mail, email, or phone to the Compliance Department at Genève Invest (Europe). A complaint regarding possible fraud or a possible breach of professional confidentiality must be submitted in writing. It should include a brief summary of the complaint’s content. It is also important to include the complainant’s name and contact information.

    Submit complaint

    Genève Invest (Europe) S.A.
    Compliance
    10, rue Michel Rodange
    L-2430 Luxembourg
    Tel: (+352) 278 603 29

    Submit complaint

    Financial Sector Supervisory Commission

    Legal Department CC 283, route d’Arlon, L-2991 Luxembourg
    Tel: (+352) 26 25 1 – 2904
    Fax: (+352) 26 25 1 – 2601

    Submit a Complaint

    Handling Complaints

    As soon as Genève Invest (Europe) receives a complaint, it will confirm receipt in writing. The complaint will be forwarded immediately to the appropriate department and a response will be provided within 20 business days. This response will include the name and contact information of the employee in charge.

    If a satisfactory response is not provided, a complaint may be resubmitted to the managing director, Mr. Thomas Freiberg, who is responsible for handling all complaints. His email address is: thomas.freiberg@geneveinvest.com.

    If the handling of the complaint has not resulted in a satisfactory response, the out-of-court complaint resolution procedure may be initiated in accordance with the provisions of CSSF Regulation 16-07—within one year of the complaint’s submission. To do so, the Luxembourg supervisory authority may be contacted as described above.