If a satisfactory response is not provided, a complaint may be submitted again to the managing director, Mr. Thomas Freiberg, who is responsible for handling all complaints. His email address is: thomas.freiberg@geneveinvest.com. If the handling of the complaint has not resulted in a satisfactory response, an out-of-court complaint procedure may be initiated within one year of filing the complaint, in accordance with the provisions of CSSF Regulation 16-07. To this end, the Luxembourg supervisory authority may be contacted as described above.